Prime Call BPO — Connect · Converse · Grow

Every call answered like the business depends on it. It does.

Prime Call BPO runs inbound support, outbound sales, and back-office desks for U.S. and U.K. companies — live agents, real accountability, no dead air.

Book a call See what we handle

QUEUE — SUPPORT LIVE

Agent: Thanks for holding — I've pulled up your order.
Customer: Great, it's about a delayed shipment.
Agent: I see it. Reshipping today, no charge.

00:47

TIME TO ANSWER

FCR

RESOLVED, NO ESCALATION

NEW YORK, US → Inbound support · resolved 2m14s MANCHESTER, UK → Outbound sales · demo booked CHICAGO, US → Billing inquiry · first-call resolution LEEDS, UK → Tech support · escalation avoided AUSTIN, US → Renewal call · upsell closed LONDON, UK → Order support · refund processed MIAMI, US → Lead qualification · appointment set BIRMINGHAM, UK → Customer care · CSAT 5/5 NEW YORK, US → Inbound support · resolved 2m14s MANCHESTER, UK → Outbound sales · demo booked CHICAGO, US → Billing inquiry · first-call resolution LEEDS, UK → Tech support · escalation avoided AUSTIN, US → Renewal call · upsell closed LONDON, UK → Order support · refund processed MIAMI, US → Lead qualification · appointment set BIRMINGHAM, UK → Customer care · CSAT 5/5

24/7

Coverage across US & UK time zones

<20s

Average time to answer

92%

First-call resolution rate

5–500+

Seats, scaled to your volume

What we run

Inbound, outbound, and everything between.

Every engagement starts with your scripts, your SLAs, and your tools — we staff and train around them, not the other way round.

Inbound customer support

Queues answered, tickets closed, and customers who don't have to call back angry.

Outbound sales

Dialer campaigns and pitch calls run on your offer, your pricing, your close.

Telemarketing & cold calling

Scripted outreach at volume — compliant calling hours, call recording, and DNC scrubbing built in.

Lead generation

Qualification calls that filter tire-kickers out before they ever reach your closers.

Appointment setting

Calendars booked directly into your reps' schedules, with confirmation calls to cut no-shows.

Technical support (Tier 1/2)

Troubleshooting scripts and escalation paths inside the ticketing tools you already run.

Customer retention & win-back

Save calls, renewal outreach, and re-engagement campaigns for customers about to churn.

Back-office & data entry

Order processing, claims, and data entry — the queue behind the queue.

Who we work with

Built for high-call-volume industries.

The scripts change, the discipline doesn't — same QA, same reporting, same accountability across every account.

E-commerce & retail Home services Healthcare & insurance Financial services Telecom & utilities SaaS & subscriptions Real estate Travel & hospitality

Where we sit

Agents on U.S. hours. Agents on U.K. hours.

Two rosters, one handoff — your queue doesn't go quiet when one office logs off.

United States

EST · 8:00–20:00

MON

TUE

WED

THU

FRI

Desk based out of New York, covering ET/CT/PT support and sales campaigns.

United Kingdom

GMT · 8:00–20:00

MON

TUE

WED

THU

FRI

Delivery centers covering England-wide support, sales, and technical queues.

How it starts

Connect. Converse. Grow.

The same order every time — it's how we bring a new campaign live in weeks, not quarters.

01 / CONNECT

Connect

We plug into your CRM, dialer, and ticketing stack, and shadow your existing team inside the first week.

02 / CONVERSE

Converse

Trained agents go live on your scripts and your SLAs — measured against your definition of a good call, not ours.

03 / GROW

Grow

Weekly QA scorecards and campaign tuning turn call volume into resolved tickets, booked meetings, and repeat revenue.